Allegria Shipping & Pickup Policy

At Allegria, we offer premium fulfillment options, including courier delivery across Malaysia, on-demand rider delivery, and a dedicated driveway collection arrangement.

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Fulfillment Options & Rates

Standard Shipping: We ship exclusively within Malaysia via standard courier. Shipping rates are calculated strictly by package weight and delivery location, and are fully visible at checkout before you complete your payment.

Complimentary Shipping: Standard courier shipping is complimentary for all orders over RM500 nationwide across Malaysia.

Park Hyatt KL Driveway Collection: Customers may opt to pick up their orders directly at Park Hyatt Kuala Lumpur. Collection is situated exclusively at the Park Hyatt KL Driveway. Orders must be paid in full online prior to arrival. Customers selecting this option must reach out to us via our official Instagram handle @allegria.my to finalize coordination details.

Third-Party / Lalamove Pickups: If you choose to arrange your own on-demand rider, such as Lalamove or GrabExpress, for collection, you must coordinate this during checkout. In the event of transit damage, your order remains protected under our standard transit damage protocol, provided the required proof is submitted within our stated timelines.

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Processing & Timelines

Pickup Days: Driveway collection is available exclusively on Mondays and Fridays.

Delivery Window: Standard courier shipments within the Klang Valley are securely delivered within 2–4 days after processing. Shipments outside the Klang Valley are delivered within 3–7 business days. Please note that processing timelines may be longer due to unexpected or unforeseen courier circumstances.

Pickup Scheduling: Driveway collection is available exclusively on Mondays and Fridays. After placing your order, please contact us via instagram @allegria.my to coordinate your collection details and confirm your arrival window.

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Address Changes & Lost Parcels

Address Modifications: Any updates to your delivery address must be formally requested via email at hello@allegriamy.com before the order is shipped. We strictly cannot alter any delivery details once a parcel has been dispatched.

Lost Parcels: In the event of a missing shipment, contact us immediately at hello@allegriamy.com. Our team will work directly with the carrier to investigate and resolve the issue.

www.allegriamy.com

@allegria.my