Allegria Return & Refund Policy

As a boutique provider of delicate pieces, Allegria maintains strict operational parameters to preserve item integrity and quality assurance. Please review our terms carefully before completing your purchase.

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Return Policy & Exclusions

All Sales Are Final: Allegria strictly does not accept returns or exchanges for change-of-mind.

Exception: The only exception to this policy is for items that are proven to be damaged or flawed in transit during standard delivery, third-party rider transit, or prior to your scheduled Park Hyatt KL Driveway Collection window.

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Damages and Flawed Items Protocol

To successfully qualify for a remedy regarding an item damaged or flawed in transit, you must strictly adhere to the following timeline and proof requirements:

Initial Claim (Within 3 Days): You must email hello@allegriamy.com within 3 days of delivery or your scheduled pickup date. Your email must include a clear unboxing video along with detailed photos serving as undeniable proof of the flaw or damage.

Return Arrangement (Within 3 Days): Once our team formally confirms your claim, you must arrange the return shipment within 3 days after confirmation.

Shipping Costs: All return shipping costs are borne entirely by the customer.

Item Condition: Items must be returned completely unused, in their original packaging, and within the exact stated timeframes mentioned above. Any items returned outside these parameters or without prior confirmation will be rejected.

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Refund Processing

Upon receiving and verifying your returned item against our boutique standards, approved refunds will be processed back to your original payment method within 3–7 business days.

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